Volcano logo

(888) 320-2005

Terms and Conditions

 

By accessing this site or by placing an order with Volcano II Corporation through any means, you accept these terms of use. Please read this agreement carefully before accessing this web site. By accessing the site, or by placing an order through any means, you agree to be bound by the terms and conditions below. If you do not wish to be bound by these terms and conditions, you may not access or use this site or place an order through any means.

 

THE NOTICES ON THIS PAGE ARE SUBJECT TO CHANGE WITHOUT NOTICE. YOU MUST REVISIT THIS PAGE OFTEN TO LEARN OF CHANGES

 

Your use of this site or you placing an order through any means following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed.

All the content on this site is Copyright 1985-2015 Volcano II Corporation, Inc All rights reserved.

WEBSITE USAGE RESTRICTIONS

You may access and view the content appearing on this Website for personal, non-commercial use only! You may not download and/or copy any portions of the content without prior written approval. Volcano II Corporation, Inc.  reserves complete title and full intellectual property rights in any content from this Website.

You agree to use this Website only for lawful purposes. The following are included, but not limited to, in strictly prohibited actions: i) misrepresenting the identity of a user; ii) tampering in any way with this Website; and iii) conducting any type of fraudulent activity. iv) harvesting email or any other information that could be construed as personal for any use whatsoever.

LINKS TO THIRD PARTY SITES

Please understand that when you access another web site through this one, Volcano II Corporation, Inc can accept no responsibility for your experience with the site. Links to other sites are provided for convenience only. You need to make your own decisions regarding your interactions or communications with any other web site.

COMMUNICATIONS WITH VOLCANO II CORPORATION, INC

We welcome your comments regarding this site. However, comments, feedback, notes, messages, ideas, suggestions or other communications transmitted to Volcano II Corporation, Inc.  will be treated as non-confidential and nonproprietary. All communications to Volcano II Corporation become the exclusive property of Volcano II Corporation and you agree that by transmitting any communication you relinquish all rights and interests in same. Volcano II Corporation shall be free to reproduce, use, disclose, and distribute these communications to third parties without restriction. Volcano II Corporation shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing, and marketing products incorporating such information. Therefore, Volcano II Corporation discourages you from transmitting information that you do not wish to assign to Volcano II Corporation, including confidential information or creative ideas. Furthermore, you will take all responsibility for the content of your communication and warrant that it does not violate any law, statute, ordinance or regulation or the intellectual property rights of third parties. You agree that Volcano II Corporation may copy all or part of your communication in any response(s) it makes to you.

PROPRIETARY RIGHTS

All product names, logos, trademarks, as well as other marks and trade names on this Website are the properties of Volcano II Corporation, or their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the prior written consent of the owner.

The entire contents of this Website, including but not limited to text, images, music, sound, photographs, video, illustrations, icons, graphics, headers, data, information, and software (collectively, “Content”) are subject to copyright, trademark, or other proprietary rights or licenses held by Volcano II Corporation or a Volcano II Corporation affiliate or by third parties who have licensed their rights to Volcano II Corporation. All content is copyrighted as a collective work under the U.S. and international copyright laws and Volcano II Corporation owns, to the fullest extent allowed by such law, the copyright in the arrangement, coordination, enhancement and selection of such Content or this Website. Except as provided in this agreement, you may not distribute, publish, transmit, reuse, repost, “and frame” the Content in any manner or sell or attempt to sell the content.

ACCURACY AND CONTENT

Volcano II Corporation is working hard to ensure that the information provided on the Volcano II Corporation website or in any Volcano II Corporation catalog or advertisement is accurate and up-to-date, but due to the risk that the information may be compromised by software or procedural errors, Volcano II Corporation does not guarantee the accuracy or completeness of the information provided on this site or in any Volcano II Corporation catalog or advertisement . Volcano II Corporation reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. Photos may vary. Pricing and shipping & handling rates are subject to change without notice. We reserve the right to choose a shipping method most convenient to us, without prior notification to you. We apologize for any inconvenience this may cause you.

Volcano II Corporation does not warrant the accuracy, integrity or completeness of the content provided in this Website or in any Volcano II Corporation catalog or advertisement, including any advice or other similar information obtained by you from us though this Website or in any Volcano II Corporation catalog or advertisement. Volcano II Corporation makes no representation that the content provided in this Website or in any Volcano II Corporation catalog or advertisement is applicable or appropriate for use in locations outside the United States.

NO WARRANTIES; LIMITATION OF LIABILITY FOR WEBSITE, VOLCANO II CORPORATION CATALOG OR ANY TYPE OF VOLCANO II CORPORATION ADVERTISEMENT

In no event shall Volcano II Corporation, its Directors, Officers, Employees, Affiliates, Successors, or Assigns or Other Representatives be liable, whether in contract, warranty, tort (including negligence-whether active, passive or imputed), product liability, strict liability, or other theory, to you, or any other person or entity for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive or consequential damages) arising out of or in connection with any use of, inability to use, or results of use of, this Website, Volcano II Corporation catalog or any type of Volcano II Corporation advertisement or any content on this Website, Volcano II Corporation catalog or any type of Volcano II Corporation advertisement, even if Volcano II Corporation or its Representative has been advised of the possibility of such damages. If you are dissatisfied with this Website, Volcano II Corporation catalog or any type of Volcano II Corporation advertisement and the content contained therein or these Terms and Conditions, your sole and exclusive remedy is to discontinue use of this Website, Volcano II Corporation catalog or any type of Volcano II Corporation advertisement. If any portion of this limitation is found to be invalid or unenforceable for any reason, then Volcano II Corporations total liability to you shall in no event exceed one hundred United States dollars (US$100.00). Some states do not allow the exclusion and limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

NO WARRANTIES; LIMITATION OF LIABILITY FOR MERCHANDISE

All merchandise listed in this Website, Volcano II Corporation catalog or any type of Volcano II Corporation advertisement are “as is” (to the extent allowed by law) and, unless otherwise specifically noted, are without warranties of any type, express or implied. Volcano II Corporation disclaims all warranties, including, but not limited to, the Implied Warranty of Merchantability and the Implied Warranty of Fitness, for a particular purpose.

Volcano II Corporation disclaims any liability for product defect claims that are due to product misuse, improper product selection and/or misapplication and any description, picture or other information communicated does not express or imply a warranty that the products are merchantable or fit for a particular purpose. Any liability for consequential, incidental, special, exemplary, or punitive damages is expressly disclaimed. Volcano II Corporations liability in all events is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability.

PERSONAL ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Volcano II Corporation, does not store your credit card information.

SHIPPING - RISK OF LOSS

All items purchased from Volcano II Corporation are made pursuant to a shipment contract. This means the risk of loss and title for such items pass to you upon our delivery to the carrier. Volcano II Corporation is not responsible or liable for any damage arising from shipment.

RETURN POLICY

Volcano II Corporation retains the exclusive and sole right as to whether an item may be returned, exchanged, repaired or order canceled. Volcano II Corporation thus encourages customers to use caution when placing an order, as once placed the order cannot be canceled, nor the item returned or exchanged unless Volcano II Corporation expressly consents. No product can be returned without a Return Authorization Number (RAN) This number can be obtained by calling 888.320.2005. Any product that is shipped to us without and RNA number will be returned to sender with no action taken.

In order to obtain a refund or exchange, prior approval must be given by Volcano II Corporation. Call 1-801-489-7428 (8AM-5PM, MST, Monday through Friday).

Generally, Volcano II Corporation will consider returns within thirty (30) days of purchase. Refunds are for the cost of product only; shipping and handling charges are not refundable. Volcano II Corporation does not accept used or damaged products for refunds.

Your only remedy for a defective product (materials and workmanship) may be exercised within one year from date of purchase. These rights cannot be exercised without sales receipt or proof of purchase. Volcano II Corporation will, at its sole discretion, repair or replace any product covered under our limited warranty. We do not warranty the paint.  Any damage, misuse or neglect, including failure to clean, and oil the Volcano after use, caused by the customer is not covered under warranty and repairs will be effected at $65.00 per hour, (1/2 hour minimum charge) if the customer agrees to such charges. If a product is determined to not be covered under warranty, the product will be returned to the owner at owners expense.

At Volcano II Corporation's sole discretion, Volcano II Corporation may impose a fifteen percent (15%) restocking fee on items returned.

SEVERABILITY

The Terms and Conditions constitute the entire agreement between you and Volcano II Corporation with respect to this Website, Volcano II Corporation catalog or any type of Volcano II Corporation advertisement. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Volcano II Corporation with respect to this Website, Volcano II Corporation catalog or any type of Volcano II Corporation advertisement. No modification of the Terms and Conditions shall be effective unless it is authorized in writing by Volcano II Corporation. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

CHOICE OF LAW

By use of this Website, Volcano II Corporation catalog or any type of Volcano II Corporation advertisement, you agree that the laws of the State of Utah, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Volcano II Corporation or its affiliates.

PATENTS

One or more patents may apply to this website and products listed on this website.

YOUR CREDIT CARD INFORMATION

When you make a purchase on Volcano's website, you are temporarily redirected to our payment gateway where you can securely input your information. Our website uses Authorize.net to verify your purchase information and to make the transaction through their secure processing server. Volcano does not have access to your credit card information.

USE TAX

Notice for Use Tax in States Where Volcano II Corporation Does Not Collect Sales Tax.

Volcano II Corporation collects sales tax in the state of Utah. This notice is for customers who take delivery of merchandise in other states.

Volcano II Corporation does not collect sales or use tax in other states.

Purchases are subject to use tax in other states unless exempt from taxation in those other states.

The purchase is not exempt merely because it is made over the Internet or by Catalog.

Other states will require customers to report their purchases that were not taxed and pay use tax on those purchases. Customers should check their state's reporting requirements for tax forms to be used for this purpose.

PRIVACY POLICY

WHAT DOES VOLCANO II CORPORATION DO WITH MY PERSONAL INFORMATION?

Volcano II Corporation uses personal information to enhance the overall shopping experience by providing you with better customer care. Positive customer identification allows us to contact the customer and ensure all their needs are met and handled appropriately and accurately. All personal information that we acquire is provided by each individual customer. It is this personal information, given to us by the customer, that allows Volcano II Corporation to provide knowledgeable support by our customer care team. Benefits you may receive by allowing us to keep your personal information on hand include:

1) A Personal Internet Account - You will be identified by Volcano II Corporation every time you log in with your personal information, (email, password) so in the future you will save time by not having to submit your information again.

2) Order Status Updates - You will receive order status updates through email notification, including order-confirmation and order-shipped.

3) Updates on Internet Specials - You will receive updates on Internet specials you have requested, and invitations to join our Sweepstakes and giveaways.

4) Personalized, Knowledgeable Customer Care - Our customer care team will be able to assist you promptly and accurately by identifying you and your preferences.

OPTING OUT

You may withdraw your personal information from Volcano II Corporation at any time. To withdraw your information email, or write us at:

Volcano II Corporation

Customer Care

1844 N. Technology Drive

Springville, UT 84663

WILL VOLCANO II CORPORATION SELL MY EMAIL ADDRESS?

NO! Volcano II Corporation will not sell, trade, share or rent your email address to anyone. We believe that your email address is personal and should be kept that way. We use your email address to provide you with better customer care support, and to update you on Volcano II Corporation specials and promotions.

You can also write us at:

Volcano II Corporation

Customer Care

1844 N. Technology Drive

Springville, UT 84663

INFORMATION WE GATHER

This is our online privacy policy (“Web Privacy Policy”). This Web Privacy Policy applies only to activities we engage in on the Site and does not apply to activities that are "offline" or unrelated to the Site. You should note that different privacy policies may apply to other parts of Volcano II Corporations web presence – for example, submission forms found on certain web pages.

We may collect two types of information through this Site: anonymous information and personally identifiable information (“PII”). We collect certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information. We gather it to improve the performance of the Site. The anonymous data we collect can include information such as the type of browser you are using, IP address, and the length of your visit to the Site.

We may also ask you to provide personally identifiable information on the Site, which may include your name, address, telephone number, fax number, company name, or e-mail address. This information can be gathered when you send us feedback or an e-mail, or fill out a form, when we set cookies, or directly in response to inquires on the Site. In all such cases you choose whether to provide us with the personally identifiable information, but certain portions of the Site may not be available to you if you do not provide the PII requested.

COOKIES

Cookies are small bits of data cached or stored on your computer based on Internet activity. We use cookies to monitor individual activity in aggregate to improve the Site. The information we gather includes IP address, user language,the operating system, browser type, the presence/absence of “flash” plug-ins, screen resolution, connection type, and information that identifies the cookie. However, no other user information is generally collected.

USE AND DISCLOSURE OF INFORMATION

We do not sell, trade or rent to others your personally identifiable information collected on the Site.

Uses by Volcano II Corporation

We use the information collected through the Site for statistical purposes and for improving the Site, as well as for our marketing purposes and potentially sending commercial emails to you. We often engage a third party’s software or services to assist us with these analyses. As a practical matter, we must release your mailing address to a postal or courier service to deliver information you requested. We use third-parties to assist us with our marketing efforts, including assisting us with sending emails to you. This may include sending you free electronic newsletters and promotional emails for products and/or services offered on our Site as a service. We may send you newsletters and emails periodically listing current specials and deals from us or through our third-party service partners. However, you will have the choice to opt out of receiving newsletters and promotional emails for our products and/or services.

We may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. We may also provide such personally identifiable information in response to a law enforcement agency's request or as otherwise required by law. We may provide your personally identifiable information to a third party if we file for bankruptcy, or there is a transfer of the assets or ownership in connection with proposed or consummated corporate reorganizations.

Uses by Third-Parties.

We do not provide your personally identifiable information to any third party for their own marketing purposes.

OTHER WEBSITES

We are not responsible for the privacy policies of websites to which the Site may link. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party's privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

SECURITY

We take appropriate steps to manage the privacy of your personally identifiable information and the security of the Site. However, we cannot guarantee the security of any information that is disclosed online.

CHILDREN

We do not knowingly collect personal information from children under the age of 13. Children are not permitted to use the volcanogrills.com Site or services, and we request that children under the age of 13 not submit any personal information to the website. Since information regarding children under the age of 13 is not collected, volcanogrills.com does not knowingly distribute personal information regarding children under the age of 13.

CORRECTIONS AND UPDATES

If you wish to modify or update any information we have received, please contact info@volcanogrills.com.

MODIFICATIONS OF THE PRIVACY POLICY

We reserve the right to modify this Web Privacy Policy at any time. We will notify you by posting an amendment to the privacy policy on the Site. Such modifications will become effective on the day they are posted. We encourage you to frequently review the privacy policy for any modifications.

 

 

VOLCANO GRILLS™

1844 North Technology Drive

Springville, UT 84663

 

US Phones:

1-888-320-2005 (toll free)

1-801-489-7428

 

International Orders (including Canada) call:

1-801-489-7428

 

Phone support is available from 8:00 a.m. to 5:00  p.m. (MST) Monday to Friday

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