Volcano II Corporation retains the exclusive and sole right as to whether an item may be returned, exchanged, repaired or order canceled. Volcano II Corporation thus encourages customers to use caution when placing an order, as once placed the order cannot be canceled, nor the item returned or exchanged unless Volcano II Corporation expressly consents. No product can be returned without a Return Authorization Number (RAN) This number can be obtained by calling 888.320.2005. Any product that is shipped to us without and RNA number will be returned to sender with no action taken.
In order to obtain a refund or exchange, prior approval must be given by Volcano II Corporation. Call 1-801-489-7428 (8AM-5PM, MST, Monday through Friday).
Generally, Volcano II Corporation will consider returns within thirty (30) days of purchase. Refunds are for the cost of product only; shipping and handling charges are not refundable. Volcano II Corporation does not accept used or damaged products for refunds.
Your only remedy for a defective product (materials and workmanship) may be exercised within one year from date of purchase. These rights cannot be exercised without sales receipt or proof of purchase. Volcano II Corporation will, at its sole discretion, repair or replace any product covered under our limited warranty. We do not warranty the paint. Any damage, misuse or neglect, including failure to clean, and oil the Volcano after use, caused by the customer is not covered under warranty and repairs will be effected at $65.00 per hour, (1/2 hour minimum charge) if the customer agrees to such charges. If a product is determined to not be covered under warranty, the product will be returned to the owner at owners expense.
At Volcano II Corporation's sole discretion, Volcano II Corporation may impose a fifteen percent (15%) restocking fee on items returned.
7918 S 1530 W
West Jordan, UT 84088
1-888-320-2005 (toll free)
International Orders (including Canada) call:
Phone support is available from 8:00 a.m. to 5:00 p.m. (MST) Monday to Friday
Share with us how you use your Volcano. To share your story or an image or a recipe, tag us on instagram or facebook @volcanogrills
Share with us how you use your Volcano!